Privacy policy

1. General Information

Granny Todu respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how customer information is collected, used, and protected when using the Granny Todu website.

By using this website or placing an order, you agree to the terms of this Privacy Policy.

2. Information We Collect

When visiting the website or placing an order, Granny Todu may collect information including:

name and surname
email address
phone number
shipping and billing address
payment information
order details
IP address and browser information

We collect only information necessary for store operation, order fulfillment, communication, and customer support.

3. How Your Information Is Used

Customer information may be used for:

processing and delivering orders
communication regarding purchases or delivery
customer support
fraud prevention and payment verification
improving website functionality and user experience
analytics and store performance monitoring

4. Marketing Communications

If you subscribe to marketing emails or updates, you may unsubscribe at any time using the unsubscribe link in the email or by contacting Granny Todu directly.

5. Shopify Services

The Granny Todu website is powered by Shopify. Certain customer information may be processed by Shopify in order to provide secure store functionality, payment processing, checkout services, and website operation.

6. Payments

Payments are processed securely through trusted third-party payment providers, including UniPay.

Granny Todu does not store full payment card information.

7. Third-Party Services

Certain information may be shared with trusted third-party services only when necessary for:

payment processing
delivery services
website functionality
analytics and advertising tools
Shopify store operations

Granny Todu does not sell customer personal information to third parties.

8. Cookies & Analytics

The website may use cookies and analytics tools to improve website performance, remember user preferences, and better understand visitor behavior.

Cookies may also be used for advertising and remarketing purposes through services such as Meta or other advertising platforms.

Users may disable cookies through their browser settings, although some website features may not function properly afterward.

9. Data Protection

Granny Todu takes reasonable steps to protect customer information and works with trusted platforms and payment providers to maintain website security.