Refund policy

1. General Policy

Due to the handmade, limited, and small-batch nature of GRANNY TODU products, returns or refunds are accepted only under the circumstances described below.

By placing an order, customers agree to this policy.

2. Eligible Returns

Returns or refunds may be accepted only if:

  • the customer received the wrong item;

  • the item was delivered damaged;

  • the item has a significant defect that was not described on the website.

Customers must contact GRANNY TODU within 2 days of receiving their order regarding any issue by email at grannytodu@gmail.com or through GRANNY TODU’s official social media channels.

Before approving a return, exchange, or refund request, GRANNY TODU may request photographs or other reasonable evidence of the reported issue.

GRANNY TODU reserves the right to refuse a return, exchange, or refund if there is reasonable evidence that the product was damaged after delivery, altered, modified, improperly used, or otherwise damaged by the customer.

3. Return Conditions

To qualify for a return, the item must:

  • be unused;

  • remain in its original condition;

  • include the original packaging when possible.

GRANNY TODU reserves the right to refuse a request if these conditions are not met.

All return, exchange, and refund requests are reviewed individually.

4. Non-Returnable Situations

Returns or refunds are not accepted for:

  • change of mind;

  • natural handmade variations, including small differences in color, texture, stitching, or shape;

  • incorrect delivery information provided by the customer;

  • delays caused by courier or postal services;

  • damage caused by improper use, negligence, alteration, or modification by the customer.

5. Refund Process

If a refund is approved, the refund will be processed through the original payment method.

Processing times may vary depending on banks or payment providers.

Shipping costs are generally non-refundable unless the issue was caused by GRANNY TODU.

6. Limited Availability

Most GRANNY TODU products are available in limited quantities, often as one-of-one or small-batch pieces.

Because of this limited availability, exchanges are generally not possible.

If an issue occurs with an order, each case will be reviewed individually and the most appropriate solution will be determined.

7. Contact

For return or refund-related questions, please contact us at:

grannytodu@gmail.com